We help you to differentiate yourself from other businesses by creating an experience that really impresses purchasers and ensures that they will keep doing business with you in the future. A superior experience becomes a valued and unique asset for any type of business.

Acquiring a new customer costs 7 times more than maintaining an existing one. Investing in your existing customers will pay off and it’s only a matter of time until you see positive results.

A competitive advantage is huge, and customer experience is the perfect tool to help you stand out from your competitors.

As Jerry Gregoire, CIO at Dell, says, “The customer experience is the next competitive battleground.” This way, your consumer will no longer compare only products and prices, but also service and user experience.

Customer feedback has become an invaluable tool. If customers couldn’t openly access other people’s experiences with a brand, they would need to look elsewhere quickly to build confidence. 88% of consumers read reviews to determine the quality of a business’s customer experience.

We help you build for the future, mbrace a customer centric strategy, and stand out from your competitors by making sure today’s customers become tomorrow’s brand advocates.

TESTIMONIALS

We are the largest Banking company in the rocky mountain region and Carol reconfigured 97 bank branch offices and refreshed projects with flooring and painting at times of the day that were convenient for our staff and clients. She truly was a gem to work with and helped to make our projects run flawlessly with minimal interruption. Her ability to guide her team and knowledge of products as well as anticipating our needs was remarkable.

Michelle Fields, Colorado

Carol is an amazing resource for me and my company as we took on the task of renovating our new office space. She walked us through the entire process from concept to design to construction. She was able to get the architectural drawings created and she provided us all the flooring, baseboard & paint samples. Carol helped us layout the new space to maximize it for our needs moving forward and ensured that the furniture we choose not only fit our space, but our vision and our budget as well. She helped bring our vision from concept to reality and we couldn’t be happier!

JR Bell CLCS, PWCA

Carol was one of several people that encouraged me to open my own practice. She provided me with resources to help me get my practice open. Carol supplied the office furniture and the office looks great, and it was all in my budget! Carol helped redesign the reception desk concept. I cannot imagine the client flow the way I originally had it. That redesign and passive redirection of people was/is key! Carol has even gone the extra mile and referred new clients to us. A true professional.

Adam Ohms DVM, Heartland Veterinary Hospital

Carol was a great resource to us as we were setting up the new location for our business. She had great advice relating to maximizing the utilization of the new space, as it related to our custom needs. Her resources with relation to layout, flooring, walls, and workstations made our transition so much easier than if we had tried to go on our own. And today, I am still appreciating the investment of working with Carol to get it right before we moved in.

Lisa L Allen, Allen Insurance Group

Carol and I talked about customer retention and resolving issues of customers payment on time. Our company had already been discussing these issues, yet she came up with two fantastic ways I could use in QuickBooks Programs and more ideas for my delivery team to improve payments and increase the customer experience. The changes cost nothing to implement. If you haven’t talked with Carol Eckhoff yet, you should!

Adam Hughes - Partner, Honest Water

I have worked with Carol on numerous projects over the past 20 plus years. She is creative, dependable,and always takes care of the customer. Carol was a great resorce while setting up new location for our business. Her ability to guide her team and knowledge of products as well as anticipating our needs was a pleasure. She was a true gem to work with.

Lisa Christner, Owner NCIDQ LEED AP